Panera Bread's website leaked customer records

The sign on the hood of a delivery truck for Panera Bread Co. is seen in Westminster Colorado

We will update this article if and when we hear back. On his LinkedIn page, Houlihan calls himself the managing principle of Break Bits that is based in NY and a data mining security consulting and reverse engineering practice.

Panera Bread is under fire for reportedly spending months ignoring a website flaw that exposed thousands of customers' personal information.

The truth is that it's a courageous organisation which promises it will never suffer a serious security incident. Often, in fact, the response to a security breach will be more critical to your company's brand than the incident itself. Sunset Hills-based Panera operates locally as St. Louis Bread Co. Let me explain why...

The information included names, email and physical addresses, birthdays and the last four digits of the credit card number of the customers who ordered for delivery of food on the company's website.

In a just-published Medium post with images of old email exchanges, Houlihan stated that he reached out via email, Twitter, and LinkedIn to Panera Bread's director of information security, Mike Gustavison, upon discovering the breach, but received no reply.

Reuters is reporting that Panera Bread is saying that the issue has been resolved.

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"Despite an explicit acknowledgement of the issue and a promise to fix it, Panera Bread sat on the vulnerability and, as far as I can tell, did nothing about it for eight months", Houlihan wrote.

The data breach may also affect customers of other catering companies that fall under Panera's commercial division.

Krebs, no doubt, assumed that the problem was being resolved.

Fast forward to early [Monday] afternoon - exactly eight months to the day after Houlihan first reported the problem - and data shared by Houlihan indicated the site was still leaking customer records in plain text. Let us know what you're thinking down in the comments.

@onsecurity now believes up to 37 million customer records may have been affected. At the time of writing, the website is now once again unavailable.

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